Why Buy From Us
Why Buy from Newberg Chrysler Dodge Jeep Ram?
We strive to provide quality customer service by putting our customers first. From our wide variety of new and used inventory, to reliable service and auto financing options, our customers are always kept in mind. We were even awarded the Customer First Award for Excellence. This award factored in 5 categories, including training certification, employee survey, facility certification, process validation, and performance measures.
No matter the reason for your visit, we want to make sure that you have the best possible experience. But why take our word for it? View below what our customers are saying about us. With questions on any of our products and services, Contact Us Online, or give us a call today at (503) 538-9444!
Fast and friendly staff performed standard maintenance on my new vehicle. Location is easily accessible and is my go-to dealer for maintenance on both Ram trucks we own.
Bob Lanphere’s Newberg Jeep Ram performed or orchestrated five upgrades on my used truck purchase. They added a bed liner, tool box, head rack with load clips, automatic running board step and single step near the left rear bumper for easy bed access. Could not be happier with the quality of installation or the timely completion. The price was also very reasonable.
Great customer service. I I I I I I I I I I I i i
Everything was perfect. From order to receiving of my RAM TRX was a great experience! Thank you.
The experience has been flawlessly wonderful. There were several add-ons that I requested: rack, tool box, bed liner, automatic running board step, bed access step. Scheduling and attention to detail have been excellent! I would highly recommend Bob Lanphere’s Newberg Jeep Ram for your next purchase.
All of the staff were very helpful, friendly, and respectful. They were patient with our decision making process and answered all of our questions. We will definitely be buying from them again.
Dan was very clear about the service and the cost, The work was completed on time and at the cost.
It was the fastest and easiest time I have ever had purchasing a car. It was actually a pleasure. Thank you so very much.
Easy transaction and great experience. Such good people to work with. Thank you so much!
Our company has purchased 3 vehicles now from Newberg Ram. Each transaction has been a very positive experience. I would recommend my colleagues, friends, and family to purchase a vehicle from Bob Lanphere's Jeep Ram.
I had multiple issues with my jeep and your servicemen took care of all the issues. From beginning to end the service was great.
No Pressure. No Hassle. No Time Wasted. Big Thumbs-up 2tha Staff.****
Ryan was very knowledgeable on automotive in general, which is very nice ! Very pleasant to deal with
Friendly Service Man and my car was finished earlier than quoted.
Wonderful service! We felt taken care of and listened to of what we were looking for.
Kept the process as painless as possible. Very easy to work with. Will do business again.
Everybody was so nice, easy-going and no pressure in and out within an hour! Carlos and Sarah were awesome!
Easy in and greeted with a smile. Rebecca was personable and explained all in detail.
Carlos was very courteous and helpful with test driving the BMW MP. The used vehicle was in excellent condition and Carlos moved us through the buying process easily. Thank you!
I ordered & purchased a new 2022 Dodge Ram 3500 and the Sales team consisting of Carlos & Alberto were phenomenal. Hands down best experience with any car/truck dealership I have ever had. They are honest, consistent and high level professionals. They even helped mitigate the complexity of me purchasing my truck from Hawai’i. Mahalo nui
Rebecca, the service manager in Newberg, is wonderful. She arranged a loaner, was able to get my car in for repair earlier than anticipated and all with a wonderful attitude.
We were greeted promptly. And you had what my husband wanted wanted. we took it to the coast & it rode very nicely.
This is a great dealer. We love that they are straight to the point. This was the best experience we have ever had at a dealer. Our salesperson (Andrew) is a good guy and honest.
Just as easy as my last service I love that they don't try and pressure you into extra services you don't need or ask for! The only downside of getting service here and waiting onsite is they don't have any tables or little work areas to sit at to use a laptop. I made do with a chair and regardless will still come back for service. typically, I walk the lot and look at new cars but in this market that only took 15 min to see it all!
Lanphere's Ram worked me into their service lineup at the drop of a hat. They were friendly and made me feel welcome to return for additional service work in the future.
Friendly, no updating! Focus on customer service and what we needed! Shared service and future upcoming items to address!
Great customer service began with Rebecca. After talking to other shops and feeling like I was taking up their time, I dropped into Newberg Dodge and am glad I did. She was able to get my truck fixed in a timely manner and also got me a loaner car while the repairs were being done. She would have my vote for Governor if she was running😀.
Easy to work with, no high pressure sales tactics, a very pleasant experience, thanks Andrew!
The best experience I have ever had buying a truck! Salesman Carlos and manger Alberto are top notch. They are consistent, honest and followed up. Especially, since I live in Hawai’i and they helped navigate and troubleshoot problems/logistics to get my truck home! Mahalo nui
Andrew was very helpful and low key. This was a great buying experience. Would highly recommend!
Was very helpful in the delivery. Went over every detail on the truck that I needed to know
We were greeted immediately upon arrival by Carlos who has great customer service skills. We had an appointment with Greg but Carlos helped us until Greg arrived even though we were not going to be his customer, He was fantastic. Greg was very informative and let us test drive the vehicle on our own and unpressured. We left to visit another dealership but the experience there was so poor we left right away. After considering several vehicles and dealerships, we chose to purchase from Newberg Jeep Ram. The documentation portion was organized and went quickly. Our vehicle was filled with ...
Carlos, the salesman that sold me my truck came through the showroom, and I was sitting in the service waiting area and he recognized me after over 6mos and we chatted a little. My truck was in for standard service and they were great. I called earlier in the day and they said they could see me at 3pm and they were on time and very friendly.
I highly recommend buying a vehicle here. The group is low key, and helpful and Andrew provided a really pleasant experience from start to finish. Thank you.
Total cost of service was provided up front and the estimated time was right on. These guys are great!
Big shout out to Carlos for helping me out with all the process. I took home a great truck and hopefully do business in the future again.
The staff was friendly and not pushy. The trip was quick and simple, i was in, test drive, setup financing and out with the vehicle I wanted in 2 hours. Thanks Carlos. 👍🏼👍🏼
Got my truck repaired with Newberg CJD after the transmission got stuck in 4th gear. It was fixed under warranty. I would have appreciated better communication between the dealership and myself about the status of the repairs (though I initially brought it to the Beaverton Honda store where I bought it, so I understand that relaying info back and forth can be difficult), however everyone I worked with was kind and professional. Other than the lack of communication, I have no complaints.
Best car buying experience I have ever had Flew in from out of town and they picked me up had all the paperwork done and only took twenty minutes
A great car buying experience for our family! Andrew Romans was a pleasure to work with. No high pressure sales tactics and we left feeling good about our purchase. I will recommend friends and family to Andrew in the future. Thanks a bunch!
Andrew was very helpful and great to work with! Very excited with my new truck!
Awesome as usual! Appreciate the quick turnaround time on a unscheduled oil change service. Thanks again
Went in for an oil change and tire rotation. No issues, other than it took almost two hours and I was the first appointment that day. Service managers are friendly.
Greg was awesome to work with and didn’t hesitate to stay late to complete the deal.
I always receive professional help and they complete the work on my vehicle in a timely manner.
Great service department, knew exactly what we needed and repaired the issue immediately. Thank you
Alex and his team Was very easy to deal with and fast also set me up with the correct vehicle
From the time I arrived to the time I left they treated me like gold! Originally I have been coming here for service on my jeep Mojave. I went on KBB and got an instant cash offer for our Hyundai Veloster and they referred me to Newberg Jeep Chrysler, and to Newberg Ford. Since I was familiar with the guys at Jeep especially Carlos (cool dude) I tried them first. Plus when I went to ford in the past it was a bunk experience. Usual used car salesman experience. I wasn’t quite sure once I got to the dealership ...
in and out, on time and courteous, parts department... not so much. they had no idea what i was requesting
Fantastic customer service. In an out in an hour. Thanks Ben for all your attention to detail.
Great service, nice waiting room, really helpful and friendly staff. Great coupon for synthetic oil change
Up front , informative, acceptable sales approach. Listened to my use for truck and located a winner
Andrew Roman's was Awesome! He really helped us a lot. Love the Jeep! Thank you
Thank you for your quick turnaround, and the loaner. Even employees get great service. WOW!
My wife and I worked with Andrew R, who was professional, highly knowledgeable, and very respectful of our decision making process.
Quick and easy service. I am very happy with the price and the service I received. I will definitely go back for my future repairs.
Ben Ahrens is a very good service writer! I wish I could call direct to him rather than getting service dept in Beaverton !!
Very nice, honest, and do not up the pricing.
5 Stars to Mike Laramee in the parts department! I wanted a specific leather upgrade and Mike was able to help me get it customized with Katzkin!
Your service department fixed my problem quickly, honestly and didn't gouge me. Thank you!
Carlos was awsome to work with. I was in and out very fast with the truck I wanted.
Greg went out of his way to get us a great deal. Polite and professional service. Great dealership.
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Had some miss communication but the manager took care of me. Will definitely be coming back.
This was the easiest auto purchase I have ever experienced!
Quick and simple. I was in and out in less than 45 minutes. I was very satisfied with the service
I have nothing negative to say. Bought a lot of vehicles and this is the first time that it was easy, fast, fun and no shenanigans.
Was out of town visiting family. My cruise control went out on my trip. Called Newburg Ram and they took care of me, even with it being under warranty. Ben Aherns was great, welcoming from the beginning and keeping me posted throughout the process.
Great service department for our large RV based on an RAM 5500 chassis. Scott Michaels and his team did an amazing job to get us in for recall work. We encountered a small problem, after the CP3 pump replacement, but the Newberg Ram Jeep team did an amazing job to get the necessary part to get us back on the road. We recommend Newberg Ram Jeep as a top notch service department.
Friendly, efficient. The appointment was prompty made and the work done within a very appropriate period of time.
Service was excellent but my booking was cancelled 18 hours before, then rescheduled for 15 mins later than the origanal app. time. All with no explanation. I called before leaving home to see if they were expecting me!
Andrew provided amazing service and helped so much with getting the new vehicle! Great communication and very friendly! Truly felt like he cared and was more interested in helping rather than just trying to get a sale. Was great working with them and would definitely return again! Thank you!
Helpful and friendly, work completed fast, payment processed fast and questions were answered so I could understand. Thanks
Went in got my oil change and had them reset my battery 🔋 on my promaster cause my stereo was acting funny. Fixed and all good thank you team at newberg dodge
Easy to work with and had all paperwork and work done on time. Very friendly and helpful.
Good service and communication
Our 2011 Ram had a leaking rear pinion seal at 164k miles. Rebecca saw to it that our Mopar MaxCare Plus service contact covered it with the standard deductible, so we were very pleased.
Greg was honest and knowledgeable. This was the best car dealership experience we've had.
Service great, honest and thorough. Was patient with my questions and answered all of them without reservations. It is why I drive from the Coast, good service is hard to find! Thanks Rebecca!
Excellent experience. Real people that dont try to upsell stuff that you dont need or that will benefit you. Thanks again!
Great team of professionals. They kept me up-to-date, explained a needed repair, and were incredibly friendly. This will now be where I go for anything my Jeep needs. Thank you
Service is always friendly and professional. Quality work you can trust.
Great service and amazing service team! A great place to go when you need service or a new car🙌
Friendly Pleasant to work with Arrived early, didn't have to wait. Completed in timely Fashion
My 06 Ram was brought in for a catastrophic failure of the AC compressor. The failure resulted in complete replacement of all of the AC system components due to metal shavings throughout the AC circuit. Thankfully, I purchased an aftermarket warranty when I purchased the used truck from a private seller. The service department, most notably Service Advisor Rebecca was absolutely amazing securing the warranty work from the aftermarket warranty company. Rebecca was persistent with them ensuring they met their contract obligations. She worked tirelessly with the adjuster on my behalf. I absolutely recommend Newberg Dodge for any repairs.
Michael Scott took charge of our case after a few calls regarding the back-ordered transmission. He located a local replacement transmission. The service department then diagnosed a further issue which was the root cause. Michael secured this part at a savings and we were able to have our car running great at under the initial estimate!!
Fantastic group of folks! This is the second time you have given me a great deal and went above and beyond to meet ALL the needs/wants I requested. Saying Thank you doesn't feel like enough to express my appreciation, but Thank you sincerely 😁🙏
Greg was very helpful with explaining the full purchase process and what my options were. He wasn’t pushy. I had lots of questions and he provided honest answers. I was not rushed and felt like I got a decent deal. I now have a car I feel safe driving in.
Friendly and helpful, plus job completed to my satisfaction in the time I was told it would take.
Carlos was amazing he was very detailed informative and made my new car purchase smooth and exciting!!!He deserv a s the employee of the month award, such a nice young gentleman!!!!